Members who requested premiums to be deducted from their Social Security -SSA/RRB for 2019 plans will need to send payment directly to Humana due to a system issue with the Social Security Administration.
What Happens Next?
Affected members will need to pay their insurance company directly for any deductions that did not take place as scheduled. These members will not be disenrolled from the plan due to non-payment, but do need to begin paying the balances due to avoid a possible future disenrollment. Their insurer has mailed affected members a letter with instructions on the various ways to pay their premium.
Please contact your Total Benefit Solutions representative at (215)355-2121 if you have any questions about this issue.