Please be advised of a change in the Cigna-HealthSpring provider network which may impact some of your customers.
Starting May 1, 2014, Crozer-Keystone Health System will no longer be available to Cigna-HealthSpring members for hospital, home health or ancillary (surgery and other similar treatments) services. In a few days, we will mail the attached letter to the affected membership to advise them of this change.
Please note that Crozer-Keystone health system primary care and specialty group doctors are still part of the Cigna-HealthSpring network. Only hospital, home health and ancillary services are leaving the network beginning May 1, 2014. Cigna-HealthSpring members currently under an active treatment plan may continue to use Crozer-Keystone facilities for up to 90 days from May 1, 2014.
Kindly direct any member questions in this regard to our Customer Service Department at 1-800-668-3813 (TTY 711), seven days a week, 8 a.m. – 8 p.m.