In a recent development, Tower Health is no longer part of the network as of January 1, 2024. Negotiations for a contract extension are ongoing, but Tower Health has not committed to continuing collaboration. The main point of contention is significant rate increases demanded by Tower Health, which could lead to higher healthcare costs for clients and their members.

To assist affected customers, the healthcare provider assures support in finding alternative, in-network providers nearby. One Guide representatives are available 24/7 at the number on Cigna ID cards or (800) 244-6224. Online tools on and the myCigna mobile app help locate in-network hospitals and providers.

Members have been proactively notified about potential termination risks and provided information on accessing resources. For more detailed information and updates on negotiations, interested readers can download the PDF from the official website. This situation emphasizes the need to stay informed about healthcare network changes and proactively explore alternative options when necessary.

If you want to dive deeper into the details of this development and its implications, you can download the full PDF below.

We’re committed to providing exceptional support, so please don’t hesitate to reach out to our dedicated Total Benefit Solutions health insurance specialists at (215)-355-2121.We’re here to answer any questions or address any concerns you may have.