Mirasol Bandong

As with the 2025 plan year, our Medicare Advantage ID cards will be altered. By utilizing our digital portals to obtain a member’s current PCP, treating providers will be encouraged to use them more efficiently, which will prevent needless treatment delays brought on by the referral process.

See what’s changing below, so you’re ready to answer any customer questions this upcoming AEP.

What’s changing?

  • ID cards for 2025 plan year effectives will no longer display Primary Care Physician (PCP) names and phone numbers.
  • HMO members will not receive new ID cards if they change PCPs throughout the year.
  • After choosing a PCP, HMO members will get a notice letter and a FAQ letter.* Log in to Producers’ University to view the letters linked above.
  • The tooth icon will be removed from the card in favor of the ‘Dental Plan’ field.

2024

2025

What is staying the same?When are these changes occurring?
Members in HMO plans are still required to maintain a PCPNew enrollees with a 1/1/2025 effective date will start receiving ID cards without PCP information as soon as 10/15/2024.
The PCP network name will not display on the ID card (previously removed in 2024).Current enrollees will receive new ID cards during the reissue period taking place between November and December of 2024
Copays will still display on ID cards
Provider claims addresses will still display on back of ID cards
Members will still receive a hard copy of their ID card and can request replacement/secondary ID cards if needed.
PCP Independent Practice Association (IPA) notification letters will be sent to members when they select a PCP belonging to an IPA.
HMO members with plan-initiated PCP reassignments will be sent the appropriate PCP change letter.

In order for HMO clients to quickly locate and recognize your PCP’s contact details, kindly advise them to save your PCP notification letter.

Cigna anticipates that by enhancing efficiency and the referral process, this modification will improve member care and satisfaction.

We are dedicated to providing exceptional service, so please do not hesitate to contact our dedicated Total Benefit Solutions health insurance specialists at (215)-355-2121 or fill out the contact form below. We are available to answer any questions or address any concerns you may have.