Mobile Messaging (SMS) Program

Program Description

Total Benefit Solutions, Inc. (“TBS,” “we,” “our,” or “us”) offers a mobile messaging program to communicate with clients and prospects regarding benefits and insurance-related services.

By opting in, you may receive text (SMS) messages related to:

  • Appointment scheduling and reminders
  • Customer service and account support
  • Benefits and insurance-related information
  • Enrollment-related updates and service notifications

SMS communications are primarily informational, service-related, or customer-initiated.

Opt-In & Consent

By providing your mobile phone number and consenting (via website form, written agreement, verbal authorization, or SMS confirmation), you agree to receive text messages from Total Benefit Solutions, Inc.

  • Consent is not a condition of purchase or enrollment.
  • Message frequency may vary based on your interactions and service needs.
  • We maintain records of consent in accordance with applicable regulations.

Opt-Out & Help Instructions

You may opt out of SMS communications at any time:

  • Reply STOP to any message to unsubscribe
  • You will receive a confirmation message and no further texts will be sent

For assistance:

  • Reply HELP
  • Call us at (215) 355-2121

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

How We Collect and Use Information

We collect your mobile number and related information when you voluntarily provide it, including through:

  • Website forms
  • Contact or complaint submissions
  • Verbal or written consent
  • Direct SMS interactions

We use this information to:

  • Respond to inquiries
  • Provide requested services and support
  • Send relevant updates and reminders
  • Maintain communication and consent records

Data Sharing Statement (Important)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information described in this policy exclude SMS opt-in data and consent, which will not be shared with any third parties under any circumstances.

Data Retention & Security

We retain SMS-related data only as long as necessary to:

  • Fulfill communication and service purposes
  • Maintain compliance and audit records
  • Meet legal and regulatory requirements

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Medicare Compliance Statement

Total Benefit Solutions, Inc. complies with all applicable federal and state regulations related to Medicare communications.

  • We do not send unsolicited Medicare marketing messages
  • Plan-specific discussions occur only after appropriate consent
  • SMS messages are limited and should not be considered a full description of plan options

For more information, visit Medicare.gov or call 1-800-MEDICARE.

Contact Information

Total Benefit Solutions, Inc.
📞 (215) 355-2121
🌐 www.totalbenefits.net