New Small Group ACA termination policy effective October 1, 2016
RE: renewal policy changes from Aetna…. Starting October 1, we must receive written confirmation of customer renewal acceptance in advance of the customer renewal date for all Aetna small groups.
This means that beginning with all October 1 renewal dates, we must receive written confirmation in advance of the policy renewal date. Written confirmation may include signed renewal acceptance from the customer delivered by mail, fax or email. Note: premium payment received in advance of the renewal date will also be considered renewal acceptance.
If we haven’t received written acceptance of the renewal, or renewal alternates, from the customer in this time frame, we will initiate termination of the policy on the renewal date. If you have any questions or cocnerns about this change, please contact your Total Benefit Solutions, Inc. account manager at (215)355-2121.